An AI call assistant that captures every patient conversation
Answer or triage patient calls, capture the reason, summarize the conversation, and route urgent or complex cases to your team — so nothing slips through the cracks.
Urgency
Needs staff review
Summary
Patient asking whether they can take an OTC medication alongside a current prescription. Requesting a callback from clinical staff.
Suggested next action
Route to nurse line for medication guidance callback.
Refill request
Medication question
Reschedule visit
Appointment request
Post-op question
Follow-up question
Billing inquiry
Insurance / admin
Built for the calls your clinic gets every day.
From scheduling to urgent routing, the call assistant captures context and points it in the right direction.
Missed calls
Recover the context of calls your team couldn't answer live.
Appointment requests
Capture scheduling requests with the details staff need.
Medication questions
Summarize medication questions and flag them for review.
Follow-up questions
Collect follow-up questions and route them appropriately.
Insurance / admin questions
Capture administrative questions for the right team.
Urgent routing
Flag urgent or complex cases so staff can respond quickly.
A clean summary of every patient call.
Each call becomes a structured record: the reason, an urgency signal, a concise summary, and a suggested next action your staff can act on.
- Reason for the call, detected from the conversation
- Urgency signal to help staff prioritize
- Plain-language summary for fast handoff
- Suggested next action to keep things moving
Urgency
Needs staff review
Summary
Patient asking whether they can take an OTC medication alongside a current prescription. Requesting a callback from clinical staff.
Suggested next action
Route to nurse line for medication guidance callback.
Refill request
Medication question
Reschedule visit
Appointment request
Post-op question
Follow-up question
Billing inquiry
Insurance / admin
One place for your team to triage.
Triaged calls land in a shared inbox with clear tags, so your front desk and clinical staff always know what needs attention first.
- Shared, prioritized list of captured calls
- Tags for urgency and call type
- Missed-call recovery so context isn't lost
- Reviewable conversation history
Shape it around how your clinic runs.
Routing, urgency, and capture rules are configurable so the call assistant matches your existing front-desk and clinical processes.
- Define which call reasons route to which team
- Set urgency rules that match your clinic's triage
- Choose what gets captured for each call type
- Tailor summaries to your front-desk workflow
Everything the front desk needs from a call.
24/7 call capture
Capture patient calls around the clock, even after hours.
Call reason detection
Identify why the patient is calling from the conversation.
Urgent call routing
Flag urgent or complex cases and route them to staff.
Appointment request capture
Collect appointment requests with the right context.
Staff-ready summaries
Hand staff a clean, actionable summary of each call.
Conversation history
Keep a reviewable history of patient interactions.
Missed-call recovery
Recover context from calls your team couldn't answer live.
Practice workflow customization
Shape routing and capture to match how your clinic runs.
See the call assistant in action
Discover how ClinicScribe AI captures, summarizes, and routes patient calls so your team can focus on patients in front of them.